Terms of Service.

By creating an account or using Westa Care (the 'Platform'), you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the Platform.

These terms form a binding agreement between you and Westalic Technologies Limited ('Westa Care', 'we', 'us', or 'our'), a company registered in Nigeria.

You must be at least 18 years old to create your own account. Parents or guardians may book appointments for minors in their care under their own account.

You must provide accurate, current information when registering and keep it updated. Westa Care may suspend or terminate accounts that contain false information.

Westa Care is a platform that connects patients with MDCN-registered doctors, licensed pharmacies, accredited laboratories, and other healthcare partners. We are a facilitator — we are not a hospital and we do not provide medical care ourselves.

Doctors and partners on the Platform are independent professionals or licensed businesses. They are responsible for the medical advice, prescriptions, and services they provide.

Consultations on Westa Care do not replace emergency care. If you have a medical emergency, call 112 or go to your nearest hospital immediately.

Information available on the Platform — including blog posts, descriptions of conditions, and AI-generated triage prompts — is for general information only and is not a substitute for professional medical advice, diagnosis, or treatment.

You are responsible for keeping your password and account credentials secure, and for activity on your account. Tell us right away if you suspect unauthorised access.

• Don't share your account or password with anyone.
• Use a unique, strong password and enable two-factor authentication when available.
• Make sure your contact details are correct so you receive appointment reminders and security notifications.
• Notify us at security@westalic.com if you suspect your account has been compromised.

Consultation, prescription, and service fees are shown before you confirm a booking. By confirming, you authorise Westa Care to charge the payment method on file.

Cancellations more than 1 hour before the appointment are fully refundable. After that a small fee may apply. Refunds are returned to your original payment method within 5–10 business days.

If a doctor or partner fails to deliver a service for which you've paid, contact support@westalic.com and we'll make it right.

You agree not to misuse the Platform. The following are not allowed:

• Impersonating another person or providing false medical information.
• Recording, redistributing, or publicly sharing video consultations or doctor notes.
• Attempting to access accounts, data, or systems that aren't yours.
• Using the Platform to harass, threaten, or discriminate against doctors, staff, or other users.
• Probing, scanning, or testing the security of the Platform without written permission.
• Using automated tools (scrapers, bots) to access or extract data from the Platform.

If you register as a doctor, pharmacy, hospital, lab, or other partner, additional terms apply (Partner Terms), available during onboarding.

Partners agree to follow Nigerian healthcare regulations, maintain valid licences, and treat patient data with the same care we do.

Westa Care, the Westa Care logo, and the Platform's software, design, and content are owned by Westalic Technologies Limited and protected by Nigerian and international intellectual property laws.

You retain ownership of the content you upload (medical history, photos, lab results). By uploading, you grant us a limited licence to store, process, and display it for the purpose of providing the service.

The Platform integrates with third-party services (payment processors, video providers, mapping providers). Your use of those services may be governed by their own terms.

We choose third parties carefully and require contractual data-protection commitments, but we are not responsible for their independent acts or omissions.

To the maximum extent permitted by law, Westa Care is not liable for indirect, incidental, or consequential damages arising from your use of the Platform.

Our total liability for any claim relating to the Platform is limited to the fees you paid us in the 12 months before the claim arose.

You can close your account at any time from Settings → Privacy → Delete Account. We may suspend or terminate accounts that violate these terms or are inactive for an extended period.

Some provisions of these terms (payment, intellectual property, liability) survive termination.

We may update these terms from time to time. We'll notify you of material changes by email or via an in-app notice at least 14 days before they take effect.

Continued use of the Platform after changes take effect means you accept the new terms.

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Lagos State.

Questions about these terms? Email legal@westalic.com or write to us at Westalic Technologies Limited, Plot 14 Admiralty Way, Lekki Phase 1, Lagos, Nigeria.