We're here to help.
Questions about the Westa Care app — your account, appointments, payments, video calls, or a technical hiccup? Reach our team directly or find an answer below.
Medical emergency?
Westa Care is not an emergency service. If you or someone near you is having a medical emergency, call 112 or go to your nearest hospital immediately.
Three ways to reach a real person.
Email support
The fastest way to reach a human. Tell us what's happening and include screenshots if you can.
support@westalic.comCall us
Prefer to talk it through? Our support line is open Monday to Saturday during business hours.
+234 (0) 700 WESTA CAREIn-app help
Open the Westa Care app and tap Profile → Help & Support to chat with us or browse guides without leaving the app.
Profile → Help & SupportAbout the app.
- App name
- Westa Care
- Developer
- Westalic Technologies Limited
- Current version
- 1.0
- Platforms
- iOS & Android
- Category
- Medical / Health & Fitness
- Support hours
- Mon–Sat, 8am–8pm WAT
Common questions, answered.
I can't sign in or didn't get my verification code
Check that your email or phone number is typed correctly and look in your spam folder. Codes can take up to a minute to arrive. Still stuck? Tap "Resend code" or use "Forgot password" on the login screen. If it keeps failing, email support@westalic.com with the email address on your account.
My video or voice call won't connect
Make sure the app has Camera and Microphone permissions (Settings → Westa Care), and that you're on a stable Wi-Fi or 4G/5G connection. Close and reopen the app, then rejoin the call from your appointment. If the doctor doesn't appear within 2 minutes, you can reschedule at no extra cost or contact support.
I was charged but my appointment didn't go through
Pending charges usually clear within a few minutes. If an appointment failed to book, the amount is automatically reversed to your original payment method within 3–7 business days. Email support@westalic.com with your transaction reference and we'll trace it for you.
The app is slow, crashing, or showing a blank screen
Update to the latest version from the App Store or Google Play, then restart the app. If the problem continues, sign out and back in, or reinstall the app — your records are stored securely in your account and won't be lost. Report persistent crashes to support@westalic.com and tell us your device model and OS version.
How do I update my profile or medical information?
Open the app, go to Profile, and tap Edit. You can update your personal details, dependants, and health information at any time. Changes sync instantly across the app and web.
How do I cancel a subscription or get a refund?
Consultations are paid per booking. If you cancel before your appointment starts you'll receive a full refund to your original payment method. For any billing question, email support@westalic.com within 14 days of the charge and we'll sort it out.
How do I delete my account and data?
Go to Profile → Settings → Privacy → Delete Account, or email privacy@westalic.com. Your records are anonymised and removed within 30 days, subject to legal retention requirements.
How is my health data protected?
Westa Care is NDPR-compliant. Consultations use encrypted connections, your records are private to you by default, and we never sell your data. Read our Privacy Policy for full details.
Still need help?
Email us and a real person will get back to you within 4 business hours. For medical emergencies, call 112 or your nearest hospital.