Delete your account.
Last updated: 10 September 2026. How to ask Westa Care Technologies Limited to delete your WestaCare account, what we erase, and what we are legally required to keep.
This page applies to the WestaCare app
WestaCare is published by Westa Care Technologies Limited and is available on Google Play and the App Store. The instructions below cover the WestaCare mobile app and the westacare.com website, which share a single account. Deleting your account removes it from both.
You do not have to close your account to have data removed. To delete specific data and keep your account, see Delete some of your data without closing your account.
Delete from the WestaCare app.
- 1
Open the WestaCare app and sign in
Use the account you want deleted. The request can only be made by the account holder.
- 2
Go to the Profile tab
Tap Profile in the bottom navigation bar.
- 3
Scroll to the bottom and tap Delete account
You will be asked to confirm your password. Accounts created with Google or Apple Sign-In do not need a password.
- 4
Confirm
Your account is closed immediately and you are signed out. Sign-in stops working straight away.
Delete from your browser.
- 1
Sign in on the web
Go to westacare.com/auth/login and sign in with the account you want deleted.
- 2
Open the account deletion page
Visit westacare.com/dashboard/delete, tell us why you are leaving, tick the confirmation box, and submit.
Ask us to delete it for you.
If you can no longer sign in, email us from the address registered to the account and we will verify your identity and process the deletion. We respond to every request within 7 days.
[email protected]Erased when you delete your account.
These take effect the moment your request is confirmed. Sign-in stops working immediately and your account cannot be used again.
| Data | What happens | Timeframe |
|---|---|---|
| Sign-in credentials (password, session and refresh tokens) | Destroyed. Your password is permanently invalidated and every active session is revoked. | Immediately |
| Public profile and directory listing | Removed. Doctor, hospital, pharmacy and laboratory profiles stop appearing in search and directory results. | Immediately |
| Push notification tokens and device registrations | Deleted. The app can no longer send notifications to your devices. | Immediately |
| Approximate location collected for finding nearby providers | Deleted. It is only ever held for the duration of a search. | Immediately |
Kept for a limited period, and why.
Westa Care is a regulated healthcare service. Some records cannot be erased on request because Nigerian medical and financial law obliges us to preserve them. They are locked away from the live service, are not used to contact you or to provide any service, and are securely deleted or anonymised once the periods below expire.
| Data | What happens | Timeframe |
|---|---|---|
| Medical records and consultation notes | Retained in a closed, non-accessible state. Nigerian medical regulations require licensed providers to preserve clinical records, so they cannot be erased on request. | Minimum 7 years from the date of consultation |
| Payment, wallet and payout records | Retained as accounting and audit records under Nigerian financial regulations. | 7 years from the date of the transaction |
| Account identifiers (name, email address, phone number) | Retained in a closed record, disconnected from the live service, so the clinical and financial records above remain attributable as the law requires. | 7 years after the account is closed |
| Consultation messages and chat history | Retained as part of the clinical record, then securely deleted or anonymised. | 3 years, or the duration of the clinical relationship if longer |
| Technical and usage logs | Retained for security and fraud investigation, then deleted. | Up to 12 months |
| Anonymised, aggregated statistics | Retained. These contain no information that can identify you and are not linked back to your account. | Indefinitely |
Delete some of your data without closing your account.
You do not have to delete your WestaCare account to have data removed. You can ask Westa Care Technologies Limited to erase specific information and keep using the app.
Remove it yourself in the app
- 1
Open the WestaCare app and go to Profile
Sign in with the account holding the data you want removed.
- 2
Open your saved payout bank accounts
Providers who have added bank details for payouts will see them listed here.
- 3
Remove the account you no longer want stored
The bank details are erased immediately. Your WestaCare account stays open and you can keep using the app.
Request removal of anything else
- 1
Email [email protected] from your registered address
Use the email address on your WestaCare account so we can verify the request is yours.
- 2
Name the data you want deleted
For example: your profile photo, an uploaded document or licence, your phone number, or your saved location. Say clearly that you want to keep your account.
- 3
We confirm within 7 days
We erase what we can, and tell you exactly which items we are legally required to keep and for how long.
What we can and cannot remove this way
We can erase anything listed below on request while your account stays open. The medical, payment and log records covered in the retention table above stay subject to the same statutory periods — a partial deletion request does not shorten them, and we will tell you plainly which items we cannot erase and why.
| Data | What happens | Timeframe |
|---|---|---|
| Saved payout bank account details | Deleted on request, or removed by you in the app. Where a payout has already been made to the account, the transaction record itself is kept as an audit record. | Immediately |
| Profile photo | Deleted on request. Your account and profile remain active. | Within 7 days of your request |
| Uploaded documents, licences and certificates | Deleted on request. Removing a verification document may end a provider's verified status. | Within 7 days of your request |
| Phone number and optional contact details | Deleted on request, provided we still hold a usable email address for your account. | Within 7 days of your request |
| Saved location and nearby-provider search history | Deleted on request. | Within 7 days of your request |
| Push notification tokens | Deleted on request, or by turning notifications off for WestaCare in your device settings. | Immediately |
Get a copy of your data first
Under Section 34 of the Nigeria Data Protection Act 2023 you have the right to receive your personal and health data in a structured, machine-readable format. Deletion is irreversible, so request your export before you delete.
Request a data exportSee also our Privacy Policy and your data subject rights.